Refund policy

RETURNS AND REFUNDS

We want you to love your Nuvella London order. If it's not quite right, we're here to help.

14-DAY RETURNS

You can return your order within 14 days of receiving it, no reason needed. Email with your order number and we'll send return details. Please return items within 14 days of letting us know, unused, unwashed and in original packaging.

 

REFUNDS

Once we receive your return, we'll refund your original payment method within 14 days, including standard delivery.

FAULTY OR WRONG ITEM

If something arrives faulty, damaged, missing or not as described, email with a photo and we'll repair, replace or refund it, in line with the Consumer Rights Act 2015.

PERSONALISED ITEMS

Personalised or made-to-order items can't be returned unless faulty.